Terms & Conditions

Stella El

Terms & Conditions

Return Policy for ART:

1.  All art prints are final sale.
For returns regarding Original paintings (eligible within 14 days of receipt date), please fill out the contact page to begin the process.

2.  In a unlikely event, if the purchased item reach you damaged, please kindly inform us within 24 hours of receipt. Any photos showing evidence of damage will be helpful as we can further investigate the cause.

All original artwork Please make sure the returning item is properly sealed/packaged in original method to avoid damage during return transit. Bent/damaged artwork will not be accepted for a refund.

4.  Request of Insurance / Tracking from courier is recommended for your record. 
Please note all shipping costs are non-refundable and return shipping fees are not covered.

We are unable to assist with a refund if item is lost or damaged during return transit for all art and merchandise.

**Artist retains copyrights, sale of artwork does not transfer reproduction rights.

Return Policy for all other merchandise:

1. We will refund any item(s) returned within 20 days of receipt date. The item must be in exact unwashed/unused/undamaged condition to be eligible for a refund. Please fill out the contact page to begin the refund process.

2. Same return shipping method/policy applies as mentioned for ART.

Thank You